CleanVolt Solutions

CLEANVOLT SOLUTIONS — TERMS OF SERVICE

Version 2.0 | Last updated: June 2026

Townsville, QLD, Australia | Governed by the laws of Queensland

These Terms govern non-electrical cleaning, decontamination, detailing, and inspection services ("Services") provided by CleanVolt Solutions (ABN 92 848 670 535) ("we", "us") to clients ("you") in Townsville and surrounding regions of Queensland. By requesting or accepting a quote, booking, or allowing work to commence, you agree to these Terms unless agreed otherwise in writing. "Quote" means a quotation or scope of works we issue; "Site" means where Services are performed.

1. SERVICES

We provide specialised non-electrical cleaning and contamination-control services, including switchboard, control-panel, server room and data/IT cleaning; plant rooms, solar inverters, batteries and control equipment; dust and corrosion removal; and visual inspections and condition reporting.

We do NOT perform licensed electrical work. All isolation, shutdown, testing, or reconnection of electrical equipment must be carried out by you or a suitably licensed electrician unless otherwise agreed in writing.

2. SCOPE AND EXCLUSIONS

Services are limited to the accepted Quote. Unless agreed in writing we do not provide licensed electrical work; structural or building works; removal of asbestos, hazardous materials or regulated waste; certification or audit sign-off; or repair of equipment affected by pre-existing faults, corrosion or wear.

3. QUOTES, BOOKINGS AND SCHEDULING

Services are by appointment only and subject to availability. A Quote is an offer based on conditions known at the time and is not binding until accepted in writing. Quotes are valid for 30 days unless stated otherwise, and urgent services may attract a priority surcharge. Arrival times are estimates only, and weather, access, or safety concerns may require rescheduling.

4. PRICING, GST AND PAYMENT

Prices are based on Site conditions, equipment type, access, and requirements, and are exclusive of GST unless stated. We may require a deposit for larger jobs. Payment terms are 7 days from invoice date unless agreed otherwise, and title in materials supplied remains with us until paid in full. Overdue accounts may attract interest, suspension of Services, and recovery of reasonable collection costs.

5. CANCELLATIONS AND NO-ACCESS

At least 24 hours' notice is required to cancel or reschedule to avoid a fee. A fee covering our committed time and resources may apply for late cancellations, or where our team attends but cannot start through no fault of ours, including lack of clear, safe access.

6. VARIATIONS AND ADDITIONAL WORKS

Additional charges may apply where actual conditions differ from the Quote, including unforeseen conditions, restricted access, additional areas, or extra works you request. Where practicable we will notify you of a variation and likely cost before proceeding.

7. CLIENT RESPONSIBILITIES AND SITE ACCESS

You must provide clear, safe, timely access to work areas; ensure electrical equipment is isolated or made safe by a licensed person where required; disclose hazardous materials, sensitive equipment, and known Site risks in advance; and provide accurate information on which we rely. We are not responsible for delays or costs caused by your failure to meet these responsibilities.

8. WORK HEALTH AND SAFETY

All work follows applicable Work Health and Safety legislation. We may cease or decline work immediately if unsafe conditions are identified. You must maintain a safe working environment and comply with your duties as a PCBU or occupier.

9. SERVICE STANDARD AND CONSUMER GUARANTEES

Services are provided with due care and skill in accordance with the Australian Consumer Law (ACL). Nothing in these Terms excludes any guarantee, right, or remedy under the ACL or other law that cannot lawfully be excluded. If dissatisfied with the workmanship, notify us in writing within 7 days of completion; we will assess and, where reasonable and within original scope, re-perform the affected Service at no charge. This does not apply to pre-existing faults, corrosion, equipment failure, fair wear and tear, or contamination beyond the agreed scope.

10. LIABILITY AND INSURANCE

We maintain appropriate Public Liability Insurance; a certificate of currency is available on request, and cover applies to accidental physical damage caused directly by our Services, subject to policy terms. We are not responsible for pre-existing damage, corrosion, latent defects, or equipment failure not caused by us. Subject to the ACL and to the maximum extent permitted by law, our total liability for any claim is limited to the value of the Services provided for that claim, and where liability can be limited it is limited (at our option) to re-supplying the Services or the cost of re-supply. We are not liable for indirect or consequential loss (including downtime, data, profit, production, or business interruption) or for loss caused or contributed to by you.

11. INDEMNITY

To the maximum extent permitted by law, you indemnify us against any claim, loss, or expense arising from your breach of these Terms, undisclosed Site or equipment hazards, your failure to make safe electrical equipment where required, or the negligent act of you or your personnel — reduced to the extent our negligence caused the loss.

12. DATA CENTRES AND CRITICAL INFRASTRUCTURE

In data centres, server rooms, or other critical-infrastructure environments, Services are limited strictly to non-electrical cleaning and surface-level contamination control. We do not guarantee uninterrupted operation; you are responsible for backups, redundancy, and protections beforehand. We are not liable for outages, alarms, data loss, or automated shutdowns unless caused by our proven negligence.

13. CONTAMINATION, BIOSECURITY AND REPORTS

Services reduce visible dust and contaminants only and do not constitute sterilisation, disinfection, or certification of cleanliness. We do not warrant elimination of all contaminants or compliance with third-party audit standards unless agreed in writing. Any inspection or report is based on what is reasonably observable at the time, without dismantling or electrical testing, and is for information only — not an engineering, electrical, or compliance certification. We are not liable for defects not reasonably observable during a visual inspection.

14. IP, MEDIA AND CONFIDENTIALITY

Intellectual property in our reports and materials remains ours; on full payment you may use any report for your internal purposes for the relevant Site. We may take before-and-after photographs for record-keeping but will not publish images identifying your Site for marketing without your written consent. Each party must keep the other's confidential information confidential and use it only for the engagement.

15. PRIVACY

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, collecting details such as your name, contact details, Site address, and billing information to provide, schedule, invoice, and support our Services. We do not sell personal information and share it only with personnel, subcontractors, and service providers as needed, or as required by law. See our Privacy Policy for full details.

16. SUBCONTRACTORS AND TERMINATION

We may engage suitably qualified subcontractors or personnel and remain responsible for performance. Either party may terminate by written notice for a material breach not remedied within 14 days, or on insolvency; we may suspend or cease Services immediately for an unsafe condition, non-payment, or serious breach. On termination you must pay for all Services performed and reasonable costs committed to that date.

17. EVENTS BEYOND OUR CONTROL

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including extreme weather, fire, flood, natural disaster, pandemic, utility failure, unsafe access, industrial action, or government direction. We will arrange rescheduling as soon as reasonably practicable.

18. COMPLAINTS AND DISPUTES

If you have a complaint, contact us in writing; we will acknowledge it and work with you in good faith to resolve it. If unresolved, the parties will attempt good-faith resolution before court proceedings, except where urgent relief is required. This does not limit your rights under the ACL.

19. GENERAL

These Terms, with the accepted Quote, are the entire agreement and supersede prior arrangements. We may update these Terms; the version in force when your Quote is accepted applies. If any provision is invalid it is read down or severed and the rest continues. A failure or delay in exercising a right is not a waiver, and you may not assign your rights without our written consent. These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

CONTACT

CleanVolt Solutions, Townsville, QLD, Australia

Email: admin@cleanvoltsolutions.com.au